10 Ways to get your social media campaign right - Part 1 of 2

April 19th, 2008

I have heard more and more offline advertising agencies starting to take note of the unquestionable potential of a well structured and well implemented social media campaign, however there is always a degree of fear and trepedation when I hear people talking of social media, as for every success story there are a very good handful of ‘crash and burners’.

There is such a vast array of social media options out there, however it is probably worth defining exactly what social media is in the first instance. According to Wikipedia

“Social media is an umbrella term that defines the various activities that integrate technology, social interaction, and the construction of words and pictures. This interaction, and the manner in which information is presented, depends on the varied perspectives and “building” of shared meaning, as people share their stories, and understandings.”

and goes onto say

“Social media can take many different forms, including Internet forums, message boards, weblogs, wikis, podcasts, pictures and video. Technologies such as blogs, picture-sharing, vlogs, wall-postings, email, instant messaging, music-sharing, crowdsourcing, and voice over IP, to name a few. Examples of social media applications are Google Groups (reference, social networking), Wikipedia (reference), MySpace (social networking), Facebook (social networking), Last.fm (personal music), YouTube (social networking and video sharing), Second Life (virtual reality), Flickr (photo sharing), Twitter (social networking and microblogging) and other microblogs are Jaiku and Pownce. Many of these social media services can be integrated via Social network aggregation platforms like Mybloglog, a Yahoo property, Blogcatalog, and Plaxo.”

So great we now know what Social Media is but how do we go about creating a successful campaign. Well…

1) Know your audience

Personally I would say this is the most important part of your social media strategy, and probably the most logical. There is no point advertising an alcoholic drink on Bebo (I do add I doubt you would be allowed anyhow), however the more mature demographic using Facebook could provide you with a sustained stream of traffic (in the right context). However get this area wrong, and not only could you face a lack of traffic, but also potentially a volatile audience or worth widespread critisism which potentially could affect you in other areas, such as search engine results.

2) Do your homework

Find out what each social media channel can offer you. For example - Facebook allows advertisers to use a variety of different ways to advertise to potential customers including social ads, and facebook groups and pages, MySpace has started selling music and linkedin allows Q&A’s between likeminded business professionals. Each channel has its own ‘behaviour’ so understand how each works and whether this is suitable for your organisation.

3) What is being said already.

One good way of ‘dipping your toe in’ is to see what has already been said about you. This - particularly for larger organisations - can give you a valuable overview of where your organisation currently sits particularly if your proposed campaign is project based, and aimed at raising the profile of your organisation or changing perceptions.

4) What do you want to get out of it

Advertisers have different requirements and expectations from their social media campaigns. Is it purely brand awareness you want out of the campaign, or do you want a source of convertable traffic to your site. Do you want to be seen as innovators in your sector, or is creative tone of voice important to you.
5) Identify the best channels.

Sometimes your social network or social media channel is not the one you want, or potentially your ideal solution doesn’t fit into a pre-defined box. If you have undertaken many of the above steps, this will probably highlight a potential channel or channels as suitable options.

Social Media takes time and above all effort, however there is no doubting its potential effectiveness.

Entry Filed under: Social Media